Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

PURPOSE Internet-based patient portals are increasingly being implemented throughout health care organizations to enhance health and optimize communication between patients and health professionals. The decision to adopt a patient portal requires careful examination of the advantages and disadvantages of implementation. This study aims to investigate 1 proposed advantage of implementation: alle...

Response: Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?

Re: Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls? To the Editor: In “Patient-Provider Communication: Does Electronic Messaging Reduce Incoming Telephone Calls?” the authors concluded that in fact, electronic messaging between patients and providers is associated with increased phone calls, counterintuitive to the notion that electronic portals might ...

Patient-Provider Interaction: A Communication Accommodation Theory Perspective

This paper critically reviews studies that have interpretively invoked communication accommodation theory (CAT) for the study of patient-provider interaction. CAT’s sociolinguistic strategies—approximation, interpretability, interpersonal control, discourse management, and emotional expression—are succinctly introduced and their use in studies of patient-provider interaction discussed. The majo...

Does Web Based Self-Service Reduce Telephone Calls to Call Center: An Empirical Analysis

Characteristics of electronic patient-provider messaging system utilisation in an urban health care organisation.

INTRODUCTION Research suggests that electronic messaging can improve patient engagement. Studies indicate that a 'digital divide' may exist, where certain patient populations may be using electronic messaging less frequently. This study aims to determine which patient characteristics are associated with different levels of usage of an electronic patient-provider messaging system in a diverse ur...